AI AGENTS
What is an AI agent?
An AI agent is more than a chat interface: within defined boundaries it can evaluate information, use approved tools and execute specific workflow steps.
Simple definition
An agent receives a goal, processes context, uses approved tools and returns a traceable result. Strong implementations include permissions, logging and human approval.
Common use cases
Lead qualification, email preparation, research, documents, CRM updates, website automation, support and reporting are common business applications.
What matters
The goal is not uncontrolled autonomy. The goal is a reliable process with measurable value, clear data flows and explicit limits.